GENERAL TERMS OF ACCESS

Welcome to our website. The website www.kombucha-hellas.gr is an online store for displaying and selling products via the Internet (hereinafter referred to as the “online store” or “website”) created and operated by the limited partnership company “TIMEELLAS360 E.E.,” headquartered in Peristeri, Attica, at 15 Empedokleous Street, Postal Code 12131, with VAT number 802271264, GEMI 173372603000. For communication, the company can be reached via email at info@kombucha-hellas.gr or by phone at 6955501050 (hereinafter referred to as the “COMPANY”).

The following terms and conditions (hereinafter, the “Terms”) are all considered essential, comply with current legislation, and apply to the use of this online store. Please read these Terms carefully, along with the Cookie Policy and Privacy Policy, before using this website. Any user who visits, interacts, or uses the services of the website (hereinafter referred to as “visitor,” “user,” or “customer,” depending on whether they only browse the store or also place orders) is deemed to have unconditionally accepted and agreed to the Terms and Data Protection Policies as stated here, without any exceptions. If a user does not agree with these terms, they must refrain, at their own responsibility, from visiting, using the website, or engaging in any transactions or services of the online store.
TERMS OF USE
GENERAL
The COMPANY reserves the right to freely modify or revise the Terms of Use and transaction terms of the online store whenever it deems necessary. It also undertakes the obligation to inform consumers of any changes via the website of this online store. It is clarified that the Terms applicable to each consumer are those in effect at the time they browsed the website or placed an order through it.
The information or personal data provided is processed in accordance with the Data Protection Policy. By using this website, the user gives their consent for the processing of such information and declares that all information and data provided are true and accurate.
Contracts made through the online store are concluded in the Greek language and exclusively with adults who have full legal capacity. If a minor or a person lacking legal capacity voluntarily uses the services of the website, the company bears no responsibility.
Provided Information and Products
The COMPANY is committed to the accuracy, truthfulness, and completeness of the information presented on the online store, regarding both its identity and the transactions conducted through the website. The COMPANY is not responsible for, and does not guarantee, any technical, typographical, or other errors or omissions made inadvertently. It reserves the right to correct or rectify such errors at any time upon becoming aware of them.
Limitation of Liability
In the context of transactions through the online store, the COMPANY is not liable and has no obligation to compensate for any damage or loss arising from order cancellations, non-fulfillment, or delayed fulfillment for any reason. It does not guarantee the availability of items displayed on the online store but provides information based on the records it maintains. In the event of changes in item availability, the COMPANY undertakes to inform customers promptly, and in such cases, assumes no further liability.
The online store provides content (e.g., information, names, photos, illustrations), products, and services “as is.” Under no circumstances shall the COMPANY be held civilly or criminally liable for any damage (direct, special, or consequential, including but not limited to loss of profits, data loss, lost earnings, financial compensation, etc.) that may be suffered by a visitor to the online store or by a third party, arising from the operation, use, or inability to use the website, the inability to provide products, services, or information offered through it, or from any unauthorized interference by third parties with products, services, or information available via the website.
Intellectual Property Rights
All content on the online store—including, but not limited to, software, information, data, distinctive titles, trademarks, photographs, graphics, designs, and all digital files and services uploaded online—constitutes the intellectual property of the COMPANY and is protected under national legislation, European law, and international conventions. It may also include third-party intellectual property for which the COMPANY has obtained a license for its exclusive use and the operation of the online store.
Accordingly, none of this content may be sold, copied, reproduced, modified, transmitted, republished, or distributed, in whole or in part, by any means or method. Use of this content for commercial or other purposes is only permitted with prior written consent from the COMPANY or the relevant copyright owner.
The names, images, logos, and distinguishing marks that describe the online store, its products, or services of the COMPANY or third parties are the property of the COMPANY or the respective third parties and are protected under applicable trademark laws. Use of these elements on the website does not grant any license or right of use to third parties.
User Responsibility

The user/customer agrees to use the services, information, and data of the online store in accordance with the law and based on principles of good faith and commercial ethics.

Specifically, by using the website or placing an order, the user/customer agrees to:

  • Not to place false orders or orders submitted fraudulently without the intention of fulfillment. In such cases, the COMPANY reserves the right to cancel the orders and notify the relevant authorities of any further damages.
  • To provide accurate contact, the user/customer must supply a valid email address and all other contact details. The COMPANY may use this information to communicate with them if deemed necessary (see the Data Protection Policy).

If all required information is not provided, the order cannot be processed.

By placing an order through the website, the customer guarantees that they are at least 18 years old and have full legal capacity, meaning they are able to enter into legally binding agreements in their own name.

Limited License
The website, under the Terms stated herein and all applicable laws and regulations, grants the visitor and/or user/customer a non-exclusive, non-transferable, personal, and limited right to access, use, and view this website and its contents. This license does not transfer ownership of the website or its contents and is subject to the following restrictions: (1) the user/customer must retain all copyright and other proprietary notices on any copies of the website and its contents, and (2) the user/customer may not modify the website or its contents in any way
Ordering Method
Order
The user/customer can place an order either as a guest visitor to the website or as a registered user. To submit an order, they can use the special form on the online store (the “shopping cart”) to specify the products they wish to purchase. The prices displayed on the website for each product include the applicable VAT. Shipping and delivery costs are not included. The COMPANY is not responsible for any events beyond its control, including, but not limited to, loss, delayed orders, or interruptions in telephone service, electricity, software programs, or other systems.
Issuance of Tax Invoices
The COMPANY is obligated to issue a retail receipt or invoice based on the information provided by the customer for each purchase.
Order Confirmation

Upon receiving the order and confirming its receipt, the COMPANY will verify the availability of the items, the accuracy of the order, and the absence of errors on the online store regarding pricing, product specifications, etc. Once confirmed, via email or SMS, the COMPANY will acknowledge acceptance of the order, its contents, and the establishment of the sale, at which point the sale is considered concluded and both parties acquire reciprocal rights and obligations.
In any case, the COMPANY will inform the customer of any additional shipping charges. The COMPANY is under no obligation, based on good faith and commercial practices, to accept orders or conclude sales of products or services listed on the website if there is a typographical or technical error in pricing, resulting in a price different from the official price according to the COMPANY’s pricing policy at the time.
If such a pricing error applies only to part of the ordered items, the order remains valid for the correctly priced items, and the items with the error are considered void, except when the items are related and intended to be used as a set, and the customer states that partial fulfillment does not meet their needs or interests; in such cases, the COMPANY is obliged to cancel the entire order. No additional charges will be imposed on the order without the customer’s explicit consent. 


Submitting the order for approval to the COMPANY constitutes a declaration of acceptance and consent to all charges included in the order. 


The customer also has the option to be informed about the status of their order, either by phone or via email.

Return Policy
Our online store allows you, through the detailed descriptions posted on its pages, to enjoy the convenience of viewing and selecting products directly from your computer screen quickly. However, due to the nature of the items, colors may vary slightly from the photographs shown in the e-shop. In any case, we guarantee that the products delivered are of excellent quality. The listed dimensions are provided as accurately as possible.

Below we outline the terms and conditions for returning defective or non-conforming products.

Returns of Defective Products

Products available through the website are manufactured and stored in accordance with all recommended guidelines. Additionally, we make every effort to ensure that each item is delivered to the customer in perfect condition. In the event of any defect, the customer is requested to contact us within five (5) business days so that either a replacement can be arranged or a refund issued.
– The item to be replaced must be returned along with all accompanying documents (e.g., Delivery Note, Retail Receipt, etc.) and its complete packaging.
– Please note that items must not have been used in any way, and their packaging must remain unopened.
After the returned items are received, the reported defect is inspected, and the customer is then contacted to inform them of the results of the inspection.
– Provided that the items have been received and inspected by the COMPANY, the product will be replaced with a new identical item, or, if unavailable, with another new product of equivalent quality and price. If the customer does not wish to receive a replacement, a refund of the original purchase amount will be issued. Refunds are processed using the same method as the customer’s original payment to the COMPANY.
Specifically, in the case of payment by credit card, the COMPANY is obligated to inform the issuing bank to cancel the transaction so that the bank can proceed according to the agreement made with the customer, without further responsibility on the part of the COMPANY. Following this notification, the COMPANY bears no responsibility for the timing or method of the reversal, which is governed by the agreement with the bank.
In the case of cash on delivery (COD) payment, the refund can be made at the company’s headquarters after prior arrangement or via bank transfer to an account specified by the customer.
For payments made by bank transfer, a reverse transfer will be executed from the COMPANY’s accounts to the customer’s designated account.
– If returned items are damaged or incomplete, the online store has the right to claim compensation from the customer. The amount will be determined based on the condition of the items, and the COMPANY may unilaterally and without further notice apply a full or partial offset of this claim against the customer.
– Shipping costs for returning items to the COMPANY are the responsibility of the COMPANY.

Return of Non-Defective Products – Customer Right of Withdrawal Without Reason

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days from the receipt of the product, or, in the case of multiple products in the same order, from the delivery of the last item. Withdrawal is subject to the following conditions:
– This withdrawal is without reason and free of charge. If the item has already been delivered, the customer must return the product in the exact condition it was received, including its packaging in perfect condition. The return will only be accepted once the customer has reimbursed any shipping costs incurred by the COMPANY for delivering the item and for returning it.
– The withdrawal notice must be submitted in writing or electronically, and the COMPANY is obliged to send confirmation of receipt as soon as it is received. You may use the withdrawal form template available on the website. The customer must provide the exact details of their order. The cancellation is not effective until the COMPANY sends an official confirmation via email to the customer.
– Following the withdrawal notice, the COMPANY is obliged to refund the amount received within a maximum of 14 days from the receipt of the returned products.
– Shipping costs for delivery are non-refundable.
– Please note that items must not have been used in any way.
Refunds to the customer will be made using the same method as the original payment. Specifically, in the case of credit card payments: if the payment has been processed by the bank before the withdrawal and return of the item, the COMPANY is obliged to inform the bank to cancel the transaction so that the bank can proceed according to the agreement established with the customer. Following this notification, the COMPANY bears no responsibility for the timing or method of the reversal, which is governed by the contract between the bank and the customer.
In the case of cash on delivery (COD) payment, the refund can be made at the COMPANY’s headquarters after prior arrangement, or via bank transfer to an account designated by the customer.
For payments made by bank transfer, the refund will also be issued via bank transfer to the customer’s designated account.

– If the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer. The amount will be determined based on the condition of the products, and the COMPANY may unilaterally apply a full or partial offset of this claim against the customer.